We make all of our items to order just for you. For customer orders we will only follow the letters and numbers you have entered into the dialog boxes. We cannot be responsible for typographical errors on your part so please make sure you double check all spelling and information. We appreciate your understanding on this important point. If for some reason we cannot accommodate your request, we will contact you to discuss an alternative. We also reserve the right to cancel any orders that request inappropriate suggestions or language.
Production & Shipping
Please ensure your shipping address is correct when checking out. We ship to the address supplied to us at the time of checkout. If the address needs to be changed, please send us an email immediately. Our average production time is 7 to 10 days but that will vary depending upon the time of year. The cut-off for Christmas orders for 2019 will be December 10th.
Returns & Refunds
Custom items are considered a final sale and non-returnable. We are unable to accept cancellation or change requests on custom pieces once we begin work on designing your item. If you discover an error after the fact, please email us right away to see if it’s not too late to make the changes. If you have made a typo and you did not discover it in time, we will be happy to give you a discount on the remake, so please contact us via email. No refunds are issued on shipping or shipping related charges. We will certainly replace an item free of charge if an error was made by us!
Other Important Stuff
Signs and Leash Holders
Please understand that these are locally cut, individually sanded and stained handcrafted pieces of wood that show all of the natural grain and knots. These are not imperfections but give each piece its own unique look and style. The stain is not always exactly as shown in the photos due to lighting, different types of grain and the essential random qualities of natural wood. The display pieces on the website will not necessarily be the exact piece of wood you will receive with your order. Signs and Leash Holders are intended for indoor use only.
We recommend attaching the tag with the split rings provided, making sure that the tag hangs so your pet cannot chew on it or ingest it. Clean your tag with mild soapy water. Do not use harsh chemicals or cleaning agents. Never use abrasives. Please note that in metals there are normal imperfections – it is what makes our products unique and one-of-a-kind. Fat Fido’s Workshop shall not be liable or responsible for any injury or loss caused directly or indirectly by our products.